Advice
Low pressure? Run these five checks first
Ten minutes of DIY diagnosis that might save you a call-out fee, or at least make the call-out faster.
Check 1: one tap, or all of them?
Single weak tap: it's the tap. Unscrew the aerator (the little mesh cap on the spout), rinse out the grit and limescale, screw it back. In Warwickshire's hard water this fixes more "pressure problems" than everything else combined. Whole house weak: keep reading.
Check 2: ask the street
If the neighbours are weak too, it's Severn Trent's network, not your plumbing. Check their website for incidents in your postcode, report it if there's nothing listed, and save your money. Nothing a plumber does inside your house fixes a network problem outside it.
Check 3: the stop tap
Find your internal stop tap, usually under the kitchen sink. Is it fully open? It sounds daft, but half the sudden-pressure-drop calls we get trace back to a stop tap someone nudged, or one partially closed after previous work and never fully reopened. Open is anticlockwise, all the way, then a quarter turn back so it doesn't seize open.
Check 4: hot, cold, or both?
Cold fine but hot weak? Your problem's not the supply, it's the hot side: a scaling combi heat exchanger, a tired shower pump, or a cylinder system due some attention. That narrows the fault usefully, so note it down for whoever you call.
Check 5: the meter test
Turn off every tap and water-using appliance. Watch the meter for 15 minutes. Moving? Something's leaking somewhere, and if your pressure has faded gradually over weeks while the bill crept up, a leak on the underground supply pipe is the prime suspect. That pipe is yours from the boundary to the house, and finding the leak beats digging on instinct.
What the results mean
- Aerator fixed it: you owe us nothing, enjoy the shower
- Network problem: Severn Trent's job, free
- Stop tap, hidden leak, or an old narrow supply pipe: that's our department, and now you can describe the fault precisely, the visit's faster and cheaper
Still stumped after the five checks? That's genuinely useful information too. Ring, tell us what you tried, and we'll take it from there.